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Workplace Mediation Skills Training

Event date: 28 September 2010

When is it?
• 28 September 2010
• 10 am – 4 pm (registration from 9:30 am)
• 134 Edmund Street, Birmingham, B3 2ES
• £245.00 plus VAT

Who will be there?
• Andrew Lancaster, Partner at Anthony Collins Solicitors LLP and accredited mediator.
• Matthew Wort, Associate at Anthony Collins Solicitors LLP and employment lawyer experienced at resolving conflict in the workplace.
• HR professionals from organisations in a variety of sectors.

What is it about?
• This one day interactive training course gives an introduction to mediation in the workplace covering various issues such as: -
o What is mediation?
o How does it work?
o The stages of mediation
o When can it be used?
o How does it fit in with your existing policies and procedures?

• There will also be an introduction to mediation skills which will cover: -
o Different approaches to mediation
o Principled negotiation
o Listening and reflecting
o Questioning
o Dealing with difficult behaviours
o Overcoming deadlock
o Things to avoid
o Capturing outcomes

Why should I attend?
• This interactive training course will enable delegates to: -
o Understand the workplace mediation process;
o Consider how mediation can best be used in your organisation; and
o Develop mediation skills which can be used to help resolve conflict in the workplace.

Register for event

If you would like to attend the Workplace Mediation Skills Training  event then please complete the following registration form.
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